Privacy Policy

In this privacy policy, references to ‘we’, ‘our’ or ‘us’ refers to Griggs and Mackay Design Ltd only.

Who are we?

Griggs and Mackay Design Ltd. provide a bespoke furniture and kitchen design and fitting service with our workshops based in South Oxfordshire.  We are also a retail shop selling home wares at our physical store located at 11 Church Road, Reading, Berkshire, RG47AA.  We also We are a registered limited company. 

How do we collect information from you?

We obtain information about you when you browse our website, when you contact us about products and services through our contact form, make a purchase through our online shop, or if you sign up to receive one of our monthly newsletters.

What type of information is collected from you?

The personal information Griggs and Mackay Design Ltd. collect might include any information you provide such as your name, address, telephone number, email address. We may also collect information such as your IP address, and information regarding what website pages are accessed and when. 

When you click to view our online shop, you are directed away from and you enter a third party application powered by Shopify Inc (please see more about Shopify Inc below). 

If  you purchase something from our Shopify Inc store, as part of the buying and selling process, the personal information you give us such as your name, address, telephone number and email address is stored in the Shopify Inc application and is accessible by Griggs and Mackay Design Ltd.   

Shopping Online with our Shopify Inc Store

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify Inc’s data storage, databases and the general Shopify Inc application.  Shopify Inc store your data on a secure server behind a firewall.  The data Shopify Inc collect includes your name, address, card details, IP address, and any other information you provide for the purpose of completing your transaction. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our Shopify Inc store and its service providers.

We encourage you to read Shopify Inc’s Terms of Service ( or Privacy Statement (

How is your information used?

We may use this information to:

  • Process a payment you have made or process a return, either over the phone, in store or online.
  • Reference a previous order
  • Seek your views or comments on the service we provide.
  • Send you requested product or service information.
  • Notify you of changes to our service.
  • Process a job application.
  • Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Information Sharing

We will only share your personal information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information to companies that help us with our business activities such as delivering email newsletters. These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.

We will not provide your details to any other third party with your prior consent.


By using our website, you imply consent to terms set out in this this Privacy Policy.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using your personal information for that specific reason only. 

When you click to view our online shop and are directed to the Shopify Inc e-commerce platform, you imply consent to the Shopify terms and conditions and privacy policies.  We encourage you to read Shopify Inc’s Terms of Service ( or Privacy Statement (

By signing up or offering your email to receive newsletters or other marketing material, you imply your consent for us to retain your email for the purpose of sending you emails about our store, new products, special offers and other updates.

Your choices

You have a choice about whether or not you wish to receive information from us.

You may withdraw your consent for us to contact you, for the continued collection, retention, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

Griggs and Mackay Design Ltd, 11 Church Road, Reading, Berkshire RG4 7AA

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or contact us by post: Griggs and Mackay Design Ltd, 11 Church Road, Reading, RG4 7AA.  Alternatively, you can telephone 01189 461 440.

You have the right to ask for a copy of the information Griggs and Mackay Design Ltd. hold about you.

Use of ‘cookies’

Like many other websites, Griggs and Mackay Design Ltd. website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer, or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

When using our Shopify Inc. online store, Shopify Inc uses cookies to collect information about your visit, including your IP address to track the number of visits to the page to inform us if you are a returning customer and the contents of your shopping cart in case you wish to retrieve an abandoned cart.  Shopify Inc. also store your order details such as your name, address, telephone number and items purchased so that we may be able to process your order or returns and to reference previous orders.

It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website or the Shopify Inc e-commerce platform.

More Information:

Links to other websites

Our website may contain links that redirect you away from the Griggs and Mackay Design Ltd. website and on to other websites run by other organisations. This privacy policy applies only to the Griggs and Mackay Design Ltd. website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and we recommend you check the policy of that third party site.

Changes to this Policy

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. Please review this page from time to time for the latest information on our privacy policy.

Contacting Us

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us:

Griggs and Mackay Design Ltd, 11 Church Road, Reading, RG4 7AA.

Or you can phone us on 01189 461 440 or email us 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2022.